Terms and Conditions (T&Cs)
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Scope: These T&Cs apply to all business relationships between Coolsulting e.U. and its customers. They form the basis for all offers and services provided by Coolsulting e.U. We only recognize the customer's differing conditions if we expressly agree to them in writing.
Conclusion of Contract and Offers: Offers from Coolsulting e.U. are non-binding and subject to change. The written order confirmation from Coolsulting e.U. is decisive for the acceptance of the offer. By ordering the goods or services, the customer declares their binding intention to place the order. Additional product options and supplements are only delivered if explicitly listed in the offer.
Prices and Payment Terms: Prices are in euros and exclusive of VAT. The invoice is payable within 30 days without deduction. In the event of late payment, default interest will be charged at the statutory rate. Coolsulting e.U. reserves the right to request advance payments or security deposits if circumstances arise that question the customer's creditworthiness.
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Delivery and Shipping: Delivery is made at the customer's expense and risk. Delivery times are non-binding unless otherwise expressly agreed. No liability is accepted for delivery delays due to force majeure or similar circumstances.
Retention of Title: The goods remain the property of Coolsulting e.U. until full payment has been received. The customer may not pledge or assign the goods as security until full payment has been made.
Complaints and Warranty: Complaints must be made in writing immediately after receiving the goods. In the case of justified complaints, Coolsulting e.U. will choose either a replacement delivery or remedy of defects. Further claims by the customer, especially for damages, are excluded.
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Limitation of Liability: Coolsulting e.U. is only liable for damages caused by intent or gross negligence. Liability for slight negligence is excluded to the extent permitted by law.
Data Protection: Customer information is treated in accordance with data protection regulations. The customer expressly consents to the collection, processing, and use of their personal data.
Installation: Unless otherwise agreed in the contract, the deliveries and services of Coolsulting e.U. are generally ready for connection. Delivery is free to the door. The customer is responsible for all preparations related to the setup, connection, and operation of the object at their own expense. This includes, among other things, creating a stable foundation and providing all necessary connections to power, supply lines, oil/gas, and exhaust and evaporation chimneys. If an oil/gas burner is supplied, the customer is responsible for its connection, regulation, and maintenance.
If the contract stipulates that Coolsulting e.U. is to carry out the commissioning and training, these tasks will be performed immediately after installation. The customer must ensure that the installation work can be carried out without hindrance, providing draft-free and frost-free conditions and adequate lighting. If welding work must be carried out outdoors due to local conditions, the customer must provide a suitable tent with lighting and, if necessary, heating.
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Exclusion of Liability for Installation Work: During installation by Coolsulting e.U., marks or traces on walls, ceilings, or floors may occur. The customer acknowledges that such minor wear or changes are not considered defects and accepts this. Coolsulting e.U. is not liable for damage to household appliances or other items caused by dust, dirt, or vibrations during installation. The customer is responsible for protecting or removing sensitive devices and furniture before the work begins.
Coolsulting e.U. is not liable for delays or additional costs arising from insufficient access to installation areas or inadequate preparation of installation areas. The customer must ensure that all necessary permits are obtained before installation begins. Coolsulting e.U. is not liable for violations of building and environmental regulations that may be caused by the installation.
Coolsulting e.U. is not liable for unforeseeable complications, such as unexpected structural obstacles or adverse weather conditions, that arise during installation and lead to delays or additional costs.
The customer must ensure that working conditions meet safety requirements, including adequate lighting and ventilation. Coolsulting e.U. is not liable for delays or damages caused by inadequate working conditions.
Access to Installation Areas: The customer must ensure that installation areas are freely accessible and not obstructed by objects. Coolsulting e.U. is not liable for delays or additional costs caused by insufficient access.
Preparation of Installation Areas: The customer is responsible for preparing the installation areas according to the requirements of Coolsulting e.U., including providing necessary power and water connections and a stable foundation. Coolsulting e.U. is not liable for damages or delays caused by inadequate preparation.
Damage to Existing Installations: Coolsulting e.U. is not liable for damages to existing installations (e.g., water pipes, electrical wiring) that are accidentally damaged during installation, provided they were not visible or adequately documented.
Building and Environmental Regulations: The customer is responsible for complying with all local building and environmental regulations. Coolsulting e.U. assumes no liability for violations of these regulations that may be caused by the installation.
Unforeseeable Complications: Coolsulting e.U. is not liable for unforeseeable complications that arise during installation and lead to delays or additional costs, such as unexpected structural obstacles or adverse weather conditions.
Working Conditions and Safety Measures: The customer must ensure that working conditions meet safety requirements, including adequate lighting and ventilation. Coolsulting e.U. is not liable for delays or damages caused by inadequate working conditions.
Delays Caused by Third Parties: Coolsulting e.U. is not liable for delays caused by third parties, such as subcontractors, suppliers, or government approval bodies.
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Disposal of Waste: The customer is responsible for the proper disposal of all waste generated during installation. Coolsulting e.U. is not liable for costs or damages caused by improper disposal.
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Weather Conditions: Coolsulting e.U. is not liable for delays or damages caused by extreme weather conditions during installation.
Insurance Coverage: The customer is responsible for ensuring that all relevant insurance is in place to cover damages during installation. Coolsulting e.U. is not liable for damages caused by insufficient insurance coverage.
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Additional Costs During Installation: Should additional materials or efforts be required during installation that were not included in the original offer (e.g., additional piping, cables, other extra work), these additional costs will be charged to the customer. Coolsulting e.U. will promptly inform the customer of such additional costs.
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Final Provisions: Austrian law applies. The place of jurisdiction and performance is the registered office of Coolsulting e.U. Should individual provisions of these T&Cs be invalid, the validity of the remaining provisions remains unaffected.